The Science of Customer Success

Substacknewsletter · by Ed Powers

Customer Success is about one thing: people making decisions. The process is surprisingly predictable. And the more you know about the science, the more you can influence the outcomes.

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Audience
Not shown publicly
We show a dash rather than guess
Observed frequency
Every two weeks
From 5 posts indexed in the last 90 days
Last post
Oct 28, 2026
9 days ago
Likely audience
Product Managers
Inferred from post content

The Science of Customer Success is a Substack newsletter by Ed Powers covering customer success, causality and correlation. NewsletterFIT indexed 5 posts from it in the last 90 days, most recently on Oct 28, 2026.

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Compiled from public pages · refreshed Oct 31, 2026 · How NewsletterFIT collects and labels data