Refund Policy

Effective date: October 28, 2026

1. Introduction

We want paying for NewsletterFIT to feel low-risk. This policy explains when we refund purchases of our paid plans (Pro, Intelligence and Enterprise) on newsletterfit.com.

Purchases are processed by Paddle, our payment provider and merchant of record. Paddle handles checkout, invoices, sales tax and refund payouts, under Paddle's Buyer Terms. Nothing here limits rights you have under consumer law in your country.

2. When you can get a refund

2.1 First payment. You can ask for a refund within 30 days of your first payment for a plan, unless a different period was shown at checkout.

2.2 Renewals. For an automatic monthly or annual renewal, ask within 7 days of the renewal charge.

2.3 Free trial. The 7-day Pro trial needs no card and is never charged, so there is nothing to refund. If you then subscribe, the 30-day window starts on the date of that first payment.

2.4 When we may decline. We may decline a refund if the account has made heavy use of the plan (for example most of its monthly searches, profile views, API calls or exports), if the request is not about how the product works, if our Terms were broken, or if there are signs of fraud or refund abuse.

3. How to ask for a refund

3.1 Contact us. Email support@newsletterfit.com from the address on your account. Include the plan and the date of the charge, or the order number from your Paddle receipt.

3.2 Review. We check the purchase against Paddle's records and this policy.

3.3 Timing. We reply within 7 business days.

4. How refunds are paid

Paddle returns approved refunds to the original payment method. Your bank or card issuer may take a few more business days to show the credit. When a refund is issued, paid access for that purchase ends.

5. Cancelling a subscription

5.1 Cancel any time. Open Billing in the app and choose Manage subscription, or email support@newsletterfit.com. Cancelling stops future renewals; it is not a refund on its own.

5.2 After you cancel. You keep your plan until the end of the billing period you have already paid for.

6. Non-refundable items

Anything marked non-refundable at checkout is not refundable, except where the law requires otherwise.

7. Changes to this policy

We may update this policy. The version on this page when you buy applies to that purchase. We will announce significant changes on the site or by email.

8. Contact

Questions about refunds: support@newsletterfit.com.

9. Agreement

By buying or using a paid NewsletterFIT plan, you agree to this policy and to our Terms and Privacy Policy.