Best Customer Experience (CX) Newsletters in 2026

NewsletterFIT tracks 3 newsletters that cover Customer Experience (CX) as a primary topic, 2 of them with posts in the last 90 days. By publicly shown subscriber count, the largest are Zero Queue (12K).

Updated Nov 6, 2026 · sorted by publicly shown subscribers · methodology

  1. 1
    Zero Queue12K subscribers

    Substacklast post Jul 23, 2026

    From recent posts: Zero Queue publishes data-driven articles and interviews focused on customer experience, AI adoption in support, and workforce strategy. The publication targets support leaders and CX professionals seeking evidence on…

    Likely audience: Operations Directors

  2. 2
    ContactCenterWorld Newsletter—

    LinkedInEvery two weeks · last post 16 days ago

    News and Opinions from ContactCenterWorld.com President

    Likely audience: CX and Contact Center leaders

  3. 3
    Coherence at Velocity—

    LinkedInEvery two weeks · last post 17 days ago

    Speed plus alignment at the intersection of AI Adoption, MarTech, Commerce, CX, and Ops with author Greg Kihlström

    Likely audience: Marketing Operations Managers

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